Terms and Conditions

What These Terms Cover

These are the Terms and Conditions (T&C's) on which Every Home Furniture supplies goods to you, the customer.

Why You Should Read Them

These T&C’s provide essential information about us, how we supply products, and the process for changing or ending the contract. They also outline what steps to take if a problem arises and other relevant information. Please read these T&C's carefully before submitting your order. If you believe there is an error in these T&C's, contact our customer services team.

Information About Us and How to Contact Us

Who We Are

Every Home Furniture is a registered company with the registration number 3931917 and VAT number GB753774402.

How to Contact Us

For any inquiries or issues, you can reach out customer services team at sales@everyhomefurniture.com

How We May Contact You

If we need to contact you, it will be done through telephone or by writing to you at the email address or postal address you provided in your order.

Our Contract With You

How We Will Accept Your Order

We will accept your order by sending you a confirmation email. This email signifies the creation of a legally binding contract between you and us.

If Your Order Cannot Be Accepted

If we are unable to accept your order, we will notify you in writing, and you will not be charged for the goods. This might occur if the item is out of stock or if your debit or credit card is declined. We strive to inform you of any issues as soon as possible.

Your Order Number

After your order is assigned a number, you will be notified. Please use this order number as a reference for any communication with us.

Our Products

Product images featured on our website are intended for illustrative purposes only. Although we strive to provide an accurate representation of our products, we cannot guarantee complete precision due to variations in monitor displays. As a result, the product you receive may differ slightly from the images you see.

Your Rights To Make Changes

If you wish to make a change to your order, please reach out to us at your earliest convenience, and we will update you on the possibility of making the requested change. Due to potential variations in pricing, supply timing, or other factors related to your change, we will ask you to confirm your decision before proceeding with any modifications to your order. Please be aware that we cannot alter your order once the goods have been dispatched.

Providing The Products

We require specific information from you to fulfil your order, including your name, address, delivery address, email address, and payment details. Without this necessary information, we will be unable to process your order. Please note that we cannot be held responsible for any delays or failures in product delivery resulting from your failure to provide the required information.

You will have legal responsibility for the goods upon your signature at delivery.

You will own the goods once we have received payment in full.

The delivery charge will be as stated on our company website.

During the order process, we will let you know when you can expect your delivery. The Delivery Policy on our company website sets out our estimated delivery times in more detail. Time is not of the essence in relation to delivery of the goods to you.

We cannot be held accountable for delays that are beyond our control, such as those caused by a courier. In such cases, we will strive to reach out to you promptly and take measures to reduce the impact of the delay. We will not be liable for any delays resulting from such events. However, if a significant delay does occur, you have the option to contact us to cancel the contract and receive either a refund or a credit note for any products you have already paid for but have not yet received.

If no one is available at your address upon attempting delivery, the courier will attempt delivery again. Failure of second delivery attempt will result in your liability for storage and transportation costs. You must sign the delivery note upon receiving your order.

Your UK legislation legal rights will apply and so you may terminate the contract if we have refused or failed to deliver the goods within a reasonable time of confirming the order.

If you do choose to terminate the contract due to late delivery under clause 6.8, you must notify us in writing. You will then either be refunded or credited (you may give us your preference) for the order price.

Your Rights To End The Contract

You have contract termination rights under the Consumer Rights Act 2015 and will depend upon various circumstances such as the requirements of your order, whether it is damaged/faulty, and when you decide to end the contract. For example, if what you have bought is faulty or described incorrectly you may have a legal right to end the contract. Additional rights are summarised at clause 10.2.

How To End The Contract

To end the contract with us, please let us know by doing one of the following:

Please provide your name, home address, details of the order including what you bought, when you ordered or received it and, where available, your phone number and email address.

If you end the contract and are in or will be in possession of our products, they must be returned to us if in accordance with our Return & Refund Policy.

You will receive a full refund for your order, including delivery charges (if cancelled before dispatch), via the payment method you used, or as a credit, subject to certain conditions.

Your refund may be adjusted to account for any goods that have been damaged while in your possession and cannot be resold at their full value. For details on acceptable handling, please visit our Return & Refund Policy. You are only entitled to reasonable delivery costs incurred by you.

Your money will be returned as soon as possible, and within 14 days of us receiving the goods back.

Our Rights To End The Contract

We may end the contract for a product at any time by writing to you, if you do not, within a reasonable time, allow us to deliver the products to you or collect them from us.

We may deduct from your refund, or charge you reasonable compensation for the costs we will incur as a result of a contract breach.

If There Is A Problem With The Product

If you have any questions or concerns about your order, please contact our customer service team on 03301 334 044 or at sales@everyhomefurniture.com

We are legally obligated to provide products that align with this contract. Below, you will find a summary of your essential legal rights concerning the product. Please note that nothing in these terms will impact your legal rights.

S.2 of The Consumer Rights Act 2015 states that goods must be: as described; fit for a particular purpose; of satisfactory quality; and match a sample, and model seen.

  • Up to 14 days: if the order is purchased on our website or over the phone – giving allowance for a “cooling-off period”.
  • Up to 30 days: if the goods are defective or the order fails to meet a requirement under S.2 of the Act.
  • Up to 37 days: if you have requested for a repair or replacement – giving allowance for a “waiting period”.
  • Up to six months: if your goods cannot be repaired or replaced, then you are entitled to a repair, credit note, or refund.
  • Up to six years: if you can prove that your product was faulty upon purchase, then you are entitled to a repair, credit note, or refund.

If you would like to assert your legal rights to return products, please send them back by post, or if they cannot be mailed, we can arrange to collect them from you. You will be responsible for the postage or collection costs. For a return label or to schedule a collection, please reach out to our customer service team at 03301 334 044 or via email at sales@everyhomefurniture.com.

Price And Payment

The price of the product, which includes VAT, will be the amount displayed on the order page when you place your order and will be confirmed in our order confirmation. We make every effort to ensure that the price provided to you is accurate; however, there may be rare instances where a product is listed at an incorrect price despite our best endeavours.

We accept payments via most debit and credit cards. Payment for goods is required at the time of ordering. We process instant payments for all orders and will charge your credit or debit card before dispatching the products to you.

If you think we have incorrectly charged you, please contact us promptly to let us know.

Our Responsibility For Loss Or Damage Suffered By You

If we fail to comply with these terms we are responsible for any loss or damage you suffer that is legally recoverable, subject to clause 12.2.

We do not exclude liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation. In all other cases, our liability to you in relation to an order cannot exceed the value of that order. We are not liable for any indirect or consequential losses. As we only supply products for private use we have no liability for any loss of profits or business loss.

How We May Use Your Personal Information

We will use the personal information you provide to us:

  • To supply your order;
  • To process your payment for the order; and
  • If permission is given by you, to inform you of our products that we believe would be of your liking; you may stop receiving this at any time however by contacting our customer services team.

We will only give your personal information to third parties where the law either requires us to do so or where you have provided your express consent for us to do so.

Other Relevant Terms

We may transfer our rights and obligations to another organisation, but if this happens we will always tell you in writing, and we will ensure that the transfer will not affect your rights under the contract.

You may not transfer your rights or obligations to someone else.

This contract is between you and us. No other person shall have any rights to enforce any of its terms.

Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.

These terms are governed solely by English law and English courts shall have exclusive jurisdiction to decide all disputes arising out of or in connection with these terms, save that. If you live in Scotland you can bring legal proceedings in respect of the products in either the Scottish or the English courts and if you live in Northern Ireland you can bring legal proceedings in respect of the products in either the Northern Irish or the English courts.