Return & Refund Guidelines

General Return Guidelines:

You can cancel orders within 3 days of delivery. Notify us via email within this period to get a return authorization number.
Items should be returned in their original packaging and in the same condition as received.
Ensure items are packaged as delivered, without any damage. Retain packaging even if opened to inspect the product. Items once assembled cannot be returned.
Once items are dispatched, return costs are the customer's responsibility.

Returning Damaged Goods:

Contact us at via email within 3 days for any damaged products.
Items can be collected and returned at a variable cost based on size and weight.
Always get prior authorization before returning items. Unauthorized returns will be sent back at your expense.

Faulty Goods:

If for any reason your item is faulty, please contact our customer services team immediately with images, any relevant QC codes and product information via email sales@everyhomefurniture.com
Where possible our team will arrange to replace any necessary parts or items in full. If necessary, any collections will be carried out by our recommended courier companies without any charge to yourself.

Refund Procedures:

Refunds are subject to inspection by our Returns department.
For items received back in their original, unused condition with all accessories, you'll get a full refund minus the return costs.
Please note it can take up to 14 working days to receive your refund once your return has been confirmed.

Special Considerations for Timber Products:

Wood might slightly swell due to climatic changes during shipping. This could make doors or drawers a bit tight. Typically, this resolves in about a week as the wood adjusts to its new environment. You can also try rearranging the drawers. In rare cases, slight sanding or shaving might be needed. If adjustments are made, protect the area with Danish oil. Only 0.50% of our items have faced such issues. Remember, minor adjustments are considered part of owning natural timber products and are the buyer's responsibility.

Collection Challenges:

Inform carriers a day in advance if you need to reschedule a collection. Unsuccessful collections due to no fault of the carriers will incur a fee.

Additional Points:

Returns are only accepted subject to suppliers
Custom or altered items can't be returned unless defective or damaged during delivery.
Report any damage, incorrect delivery, or defects within 3 days of receipt.
For non-faulty items, return costs are always on the customer.
We aren't responsible for damages or losses from repairs done by you or third parties.

General Return Guidelines:

You can cancel orders within 3 days of delivery. Notify us via email within this period to get a return authorization number.

Items should be returned in their original packaging and in the same condition as received.

Ensure items are packaged as delivered, without any damage. Retain packaging even if opened to inspect the product. Items once assembled cannot be returned.

Once items are dispatched, return costs are the customer's responsibility.

Faulty Goods:

If for any reason your item is faulty, please contact our customer services team immediately with images, any relevant QC codes and product information via email sales@everyhomefurniture.com

Where possible our team will arrange to replace any necessary parts or items in full. If necessary, any collections will be carried out by our recommended courier companies without any charge to yourself.

Special Considerations for Timber Products:

Additional Points:

Returns are only accepted subject to suppliers

Custom or altered items can't be returned unless defective or damaged during delivery.

Report any damage, incorrect delivery, or defects within 3 days of receipt.

For non-faulty items, return costs are always on the customer.

We aren't responsible for damages or losses from repairs done by you or third parties.